Privacy Policy
About this policy
Claven Burdess Lawyers Pty Ltd (ABN 37 646 657 427) (“we”, “us”) handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We also comply with the Health Records Act 2001 (Vic).
This policy applies to your interaction with our website. It explains what we collect, why, and what you can do about it.
What we collect
We collect only what we need to deal with you. This may include:
- your name, email address and phone number
- details of your enquiries
- website usage data, such as your IP address, browser type and pages visited
- health information, if you give it to us
What information you provide us is always up to you.
How we collect it
We collect information directly from you when you contact us, fill in a form, or email us.
Our website uses cookies and analytics tools, such as Google Analytics, to collect usage data. You can turn off cookies in your browser, but parts of the site may not work properly.
Why we use it
We use your information to:
- provide advice and services
- respond to your enquiries
- improve our website
- meet our legal obligations
Who we share it with
We never directly provide your information to other parties. Your information may be stored or transferred through service providers that help us run our business, such as website hosting, email, payment, analytics systems. We also disclose it where the law requires. We do not sell your personal information.
Some of these providers may store data overseas, most likely in the United States.
How we store and protect it
We store your information electronically in secure systems and cloud services. We take reasonable steps to protect it from misuse, loss and unauthorised access, and we delete or de-identify it when we no longer need it.
Seeing and correcting your information
You can ask to see or correct the personal information we hold about you by contacting us (details below). It costs nothing to ask, and we will respond within 30 days. If we can’t give you access, we will tell you why in writing.
Complaints
If you think we have mishandled your personal information, contact us in writing. We will look into it and reply within 30 days.
If you are not happy with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Privacy Officer, Claven Burdess Lawyers
Email: [email protected]
Phone: (03) 5561 0046
Post: PO Box 327, Warrnambool VIC
We may update this policy from time to time. The current version is always on this page.